Return, Exchange, and Refund Policy

Refund and Exchange

We offer a hassle-free return and exchange policy for 7 days from the date of delivery. To be eligible for a return or exchange, product(s) must be in their original condition with all tags intact.
For a smooth return and instant exchange process, please note that all product(s) must pass our quality inspection during the reverse pickup.
Exchanges are subject to stock availability and can be initiated only once per product. "The exchanged product shall be delivered within 7-10 working days "
We strongly recommend recording a video while opening/unpacking your order, ensuring all stickers/labels are intact. This video will serve as proof in case of missing or damaged product(s) or parcel(s). Without video proof, it will be difficult for us to proceed with returns or refunds.
Product(s) purchased during clearance sale, BOGO offers, exclusive discounts on products, brand collaboration promotions, or any activity/event/campaign with a free product(s) cannot be returned, exchanged or refunded. The T&Cs will be mentioned when you apply the coupon code.

Prepaid Orders:For prepaid orders, you can choose between receiving a refund via your original payment method or wallet. Once the product(s) pass our quality check at the warehouse, we will initiate the refund within 24-48 hours. Refunds to your payment method will be processed and credited to the original payment source within 7-10 business days, depending on your bank's processing times. Alternatively, if you opt for wallet credits, it will be credited instantly once the product clears the quality check and the credits will be valid until your futher use.
COD Orders: If the product(s) passes the quality check once it reaches our warehouse, the refund will be issued instantly in your Beyoung Wallet. Credits can be used for future purchases on websites or apps. It is valid for 12 months from the date you receive it.